CUSTOMER TESTIMONIALS

This is our second time working with Steve and he's has gone above and beyond both times! Highly recommend.

I had the pleasure of working with Teng Lim and he went above and beyond to do everything he could to help me get the car I wanted. Wonderful experience! Definitely recommend!

I purchased a used vehicle from Loyalty in August of last year and have been taking it to Bailey St. Romain for my service needs since then. Every experience has been both pleasant and convenient. Bailey is always helpful and professional. Appointments are timely and repairs are thorough and performed correctly. My biggest peace of mind is that I TRUST Bailey with the service of my vehicle; he is full of useful information, thoroughly explains repair needs, and I feel that recommended services are always actually needed and help keep my vehicle running properly. I applaud Bailey and his team for their fantastic work!

Brian Johnson at Loyalty Toyota was an excellent service advisor to get me in and out quickly. He also provided me a quote for a number of optional maintenance services. The communication process was efficient and descriptive.

Hassan was wonderful. Everything here at Loyalty exceeded our expectations.

Steve Crutcher was a huge help in turning in my lease. Kind, professional, and efficient!

At 200k miles, I want to know my 2014 Tundra is receiving the attention and care it needs to make another 200k. I have complete confidence that Ms Dana Reed will make certain I receive that quality care for my truck. Thank you Dana.

I came to Chester Toyota last month in March from GA. to visit family. I moved way 4 yrs ago the only reason I didn't buy a car straight up was that my money was a little 2 short. The dealer name was DONAVIAN . HE WAS SOOOO POLISHED HE TRIED HIS BEST TO HELP.I WILL BE BACK SOON LOOKING JUST FOR HIM.HE SHOWED ME THAT HE CARED.

Donavian was a great sales rep. He told me about options follow up by phone to see if I had any questions and let me know about special offers.

My wife, Terrie, and I very recently purchased a Grand Highlander from Loyalty Toyota off I95 in the Chester, VA area. The salesman was Carsten Zell. He introduced himself as I entered the building. I liked him immediately. This young man was such a professional that I believe he could teach the necessary skills to anyone who wanted to become a top notch sales person. I have never been more impressed with someone trying to convince me to buy his product. Later, when I learned that he was only 20 years old, I was stunned. Given his personal and professional traits and characteristics, I was in awe. What impressed me the most, however, was his natural personality; no feigning by this young man; what I saw was what I got. I would not hesitate to recommend him to anyone who is seeking to purchase a new car (in fact, I already have).

Donavian was great rep , everything was fast and smooth.

10/10 HIGHLY recommend! I went here as a 19 year old first time car buyer and left with a 2024 Camry. Huge thanks to my salesman Carson.

Austin and Devin made this extremely stressful process so easy and smooth. They answered every question, even the ridiculous ones, with not only incredible knowledge, but with care and compassion!! You can really see that they truly care about their clients and have their best interests in mind, they only want to see you happy and confident with your purchase!! Absolutely FANTASTIC team and I will be recommending them both to anyone looking to buy, sell or BOTH!! Sarah was incredible as well, thoroughly going through everything, not once but twice and showed compassion and understanding through it all!! Thank you all, you are THE BEST!!!

I experienced thorough communication and excellent car set up help from Devin with sales for my new vehicle.

My 4Runner had to have scheduled maintenance service. The service rep's name was Bailey. He is in a class of what I like to call "real people". Great guy to deal with. Sincere desire to meet customer needs and then some. Highly recommend. ><>

You’ve got to read this one…to the end. You’ll be glad you did. I’m from a longstanding Toyota family. They are built by the factory with a 30 year minimum lifespan, American vehicles are designed with only 15 years in mind. It’s an easy decision to make Toyota a priority in your vehicle selection. After my 5th Gen 4Runner was rear-ended and resulted in a total loss, I knew the hunt for a replacement was going to be nothing short of a miracle. My order was tall, I knew finding a Magnetic Grey Metallic SR5 Premium with a concealed third row wasn’t as easy as an online dropdown filter allows. I looked everywhere, I knew it would require scouring the country and calling every dealership to check if, in fact, the vehicle had the third row. Waiting on hold, chatting with uninformed sales representatives, being asked if I wanted to try a Grand Highlander were just a few of the irrational factors aggravating the hunt to find my dream rig…that was until I got to dealership call number 43 and spoke with a voice on the other end who changed the game in finding my vehicle. I had no idea just how grateful I would be to have had the phone answered by Teng Lim at this Virginia dealership. He could tell I knew what I wanted and heard the sound of frustration and my relief in his quick jump to action in answering my questions regarding the specific vehicle I was looking for, and to my luck it was! He helped me lock it down and held the vehicle until I could make arrangements to fly to VA from Northern New England. What I didn’t expect was the service that came by purchasing from Loyalty Toyota, it isn’t just any other Toyota dealership, it’s THE ONLY ONE YOU SHOULD EVER USE WHEN BUYING ONE..…We all know that vehicles depreciate and insurance companies only can do so much but here you get a bumper to bumper LIFETIME WARRANTY. Yes, a LIFETIME! The owner designed this model with military families in mind to give them peace of mind to have service and your investment protected wherever you may go. If you get a scratch on your rims, you take it to any Toyota dealership and get a new one. Since vehicles today are glorified computers, you’ll feel good knowing that if something goes wrong(it’s a Toyota so it’s unlikely but if!) you’ll get it taken care of with the Loyalty Toyota warranty. So just when you think all salesman are the same they aren’t, Teng was a wealth of knowledge beyond the scope of a dealership’s business and a salesman’s vernacular. He is truly a finance expert, family man, and gentleman. You’ll have to see for yourself when it’s time to buy your next Toyota. And when you do, just wait until you meet Karen in finance, she’s wonderful and a party on wheels! Just when I thought I was done being spoiled with the Loyalty red carpet experience, I was tremendously grateful that Teng offered to drive me to the airport for my return flight home and made the necessary arrangements for when my vehicle was picked up from a third party and shipped to my home. Needless to say, this experience changed my perception of buying another Toyota, because it isn’t a just a Toyota, it’s a LOYALTY TOYOTA. Go make the trip to Virginia and ask for Teng Lim.

Devin Bryant was an excellent salesman, great customer service 5 star service would recommend to anyone looking to get a car

My customer experience at Loyalty Toyota was great. My service advisor, Brian Johnson, is always pleasant and highly knowledgeable about cars. I trust all of the advice he has provided relating to my vehicle.

"Pete" Borrow was awesome! He was easy to work with and made the transaction seem less. Tina Lewis was instrumental in getting me the right warranty for my Lexus as well! Great wealth of knowledge and support. Thank for everything!

Sk was a fantastic salesman and the whole team helped me all the way through making it very easy but SK without him it would not have happened thank you SK