CUSTOMER TESTIMONIALS

Everyone there was fantastic..

I purchased a Rav4 hybrid xle the other day from SK. SK is a great salesperson and kept me updated throughout the time period that my vehicle was in transit from the factory. SK throughly walked me through the setup of the Toyota app and how the vehicle worked.

Very clean and the staff was helpful

My experience with my salesman S.K. was amazing. He kept us updated every step of the way. He is very patient, personable, and professional and I would recommend him to anyone looking to purchase a car! 10/10

S.k was absolutely amazing. He made the process of buying my car so painless and easy. I got everything I wanted and I love my new tacoma

SK Kalathil was friendly, professional, honest and helpful. I'd return the next time I'm in the market for a vehicle.

Strong inventory, reasonable negotiations, and transparent processing throughout the process. Mena was my sales rep and he helped me out throughout the process. Also, hat off to Sarah Jones, who was excellent in the business department. Really happy with the service and excited for the new car. Thanks, Loyalty!

SK and Mena made our buying experience pleasant. I totally appreciate SK's attitude in approaching us and addressing my wife right away as an important part of the car buying couple. Karen Jarrelle was delightful and great to deal with in financing. Would recommend dealership.

Stephen Crutcher was very knowledgeable and helpful. Answered all of my questions and some I did not know I needed to ask.

It was a great experience buying our 2024 Toyota Highlander from Loyalty Toyota. Their sales associates and finance folks are awesome. I highly enjoyed and appreciated Wayne Epps service and professionalism :).

Kelvin Watkins did a great job of keeping me informed about what was going on with my car. He thoroughly and confidently explained the situation. Great customer service.

My customer service experience has always been top notch at Loyalty. Our service writer, David Busby answers any/all questions and provides realistic expectations.

Engaging and honest

I was seen at my scheduled appointment and was given an estimated time when my vehicle would be ready.

I would highly recommend Loyalty Toyota because of S.K.. He is exceptional. When things aren’t going so well, he steps in and makes everything okay. He is one of the best that you have in the sales department. When taking delivery of my 4runner is where I leared that I had a flat right rear tire. S.K. took me right away and had it evaluated by his service department. He took the car back himself. Unfourtunately, my tire couldn't be repaired that day, so S.K. arranged for me to get a rental car at Loyalty's Toyota expense. He really cares about the customer!! 5 Stars my friend.

This was my first time working and making an auto purchase from Loyalty Toyota. I was prayed up before going and God sent me my angel Elwood Burrow. From beginning to end he was patient, kind and understanding. Everything thing I said he listened. Elwood was so delightful he not even knowing changed my husband’s attitude toward car dealerships. Everyone told me Toyota was the way to go. But this Loyalty Toyota is the place and Elwood is the person. Him and KJ are my people!!!!!! We will be back to purchase my husband’s car. I am loving my Highlander!!!!! Thank you Elwood for your expertise!!!! I am well pleased with my Highlander, Elwood Burrow, KJ and the Loyalty Toyota in Chester!!!! Thank You!!!!

I made a wise decision to go for Toyota Loyalty Richmond. SK helped me throughout the process so well and he walked me through right from the beginning. I highly recommend to stop by loyalty toyota Richmond and recommend you to see SK he is a guy who will make your buying decisions best.

Laura was so friendly and helpful to us. I recently bought an HR-V and she was professional, honest, considerate and knowledgeable. We are very happy with our new car. Thank you CMA Honda and Laura Sutton for helping us!

Guy Gordon did a Great job securing the build I wanted and satisfied my every need during the purchase and transition. He joked about wanting to be my car "Guy", he earned that title.

Excellent people, Excellent experience.