CUSTOMER TESTIMONIALS

S.K. was absolutely amazing! He was very supportive, and helpful throughout the entire car-buying process. He explained everything clearly and made the experience smooth and stress free. I truly appreciate his kindness and professionalism. I highly recommend working with S.K. he’s the best !!

Good experience sk is very professional

So glad we worked with S.K. He was super kind and accommodating. He offered coffee and water and was super patient throughout the whole process! Thank you Loyalty Toyota.

S.K was an amazing person that answered all our questions and made sure we had everything we needed! We had a great experience at Loyalty Toyota!

My family and I just loved the whole new car buying experience! Big shout out to Mr. SK!! He was very helpful and patient to our needs and offered some great advise. Also loved our brief but very pleasant interaction with Ms. Sarah! Thank you again and we would be recommending Loyalty Toyota and Mr. SK to all family and friends!

I recently purchased a new Toyota RAV4 Hybrid at Loyalty Toyota and had a positive experience overall. The overall sales process, from the initial online inquiry through the in-person paperwork, was smooth and efficient. A big shoutout to the salesman Steve Crutcher. Steve was highly responsive, personable, and professional, demonstrating a genuine willingness to work with my needs and preferences. He was instrumental in helping to iron out any minor issues that came up. What I appreciated most was the lack of pressure; I felt comfortable voicing exactly what I wanted for my new car. I'm very happy with the car and the great service I received. Loyalty Toyota definitely stands out as the my choice among the local Toyota dealerships.

Sk excellent service

Jordan Johnson was great!! customer service was top notch and very polite and courteous thanks again jordan

Vince Boyd was very helpful, honest, caring, considerate, and kind. We would recommend asking for him to assist you in searching for a car.

Salesperson SK helped me with the purchase of a 4Runner at Loyalty Toyota. He was patient and thorough as he walked me through the features and options. I set an appointment to see the vehicle and he had the car ready for my visit. I am very happy with my purchase and why I have purchased from Loyalty many times.

Chris was awesome n very friendly

Guy Gordon was very helpful in picking out my TRD Tundra answered every question ,

Mr SK is very good at his job and very convincing at one point i wanted to leave but after listening to him I stayed and was very impressed and happy with my new purchase I will be recommending him to others

Great experience at Toyota! Thank you Tony Beamer and Karen Jarrelle for your warmly welcomed when I arrived, and you were very patient and took your time to explain everything to me clearly. You handled all the paperwork smoothly and professionally. I really appreciated that, you also assured me you would work on the car and make sure everything is in perfect condition before I take it home. Overall, it was a stress-free and pleasant experience. Highly recommended!

I really appreciated David Busby’s service, he took the time to find the tires’ options to let me choose and along with the list of the issues my car had, but he didn’t give me the pressure at all, he kept me updated for the status, also gave me the options for the payment at the end when he saw me had the interests with the monthly payment that was posted on the counter, it was just great and smooth!!! We felt so much safer in my car after got the tires and the brakes replaced!!! Thank you David for the great service and the Toyota loyalty dealership at chester!! 100 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had a great experience with my sales person Guy Gordon.He,was very friendly, and answered all my questions, and helped the anxiety of buying a vehicle by keeping me laughing..Love my Camry, and Thank you Loyalty Toyota!

December 2025 Update- We had such a positive experience with Sana Slotboom when we bought our minivan earlier in the year that we came back and bought another one from her! This was for my work car so we were open to different options and Sana helped us get the vehicle we ended up going with. We are very happy with both purchaes! April- I have not bought a car in over 10 years and while I was very prepared and knew exactly what I wanted, Sana Slotboom was responsive to all my requests and made the process very smooth. Karen in finance answered a LOT of questions from me and never made me feel pressured or rushed in making decisions. I came to look at the car on a Tuesday and when I came back on Wednesday, we had everything done and completed including a trade in. We have had the car for about a month now and even after the purchase, Sana was still helpful. I can not speak for everyone or their particular buying purchase, but we had a great experience here and would definitely consider buying from again.

Amazing dealership. Offers amazing value for new and used cars. Lifetime engine, transmission and powertrain warranties included in the sale price. Lifetime oil changes, state inspections and roadside assistance! Can't beat em!

Did not have good experience with service department. I find it very odd to pay for a service that is covered by my warranty. Tacoma was in service and I never got notified when service was performed or cost as they normally notify through email or phone call. Then lied to by a service rep saying that it’s not covered after 30,000 miles+ and said that I have to notify prior to service for coverage. I have never had issues at other dealerships with this, and I believed that it was complacency based on attitude of rep as being the end of the day on Friday. I paid out of pocket which should have been covered by warranty just to avoid an argument as the rep. This review has been revised Phill Woods reached out to me and looked into the issue. I still had the coverage and will be getting reimbursed. I believe that loyalty Toyota has good leadership but better communication is needed on those busy days for looking at what’s actually covered and communication during services still remains as improve.

Just bought my fifth vehicle from S. K. at Loyalty Toyota. He is a great person to work with. Very honest and straight forward. I wouldn’t buy any car from anyone else. Also, Austin the sales manager and Sarah the finance director were very pleasant and wonderful to work with.